The Show Must Go On… Even in the Wake of Terrorism

Every corner of every block in [downtown] Boston had SWAT team members and soldiers fully armed.  There were bomb squad Humvees and police presence to the max.  The lobby and meeting room foyers of the hotel were constantly patrolled by law enforcement personnel, and all the while Image AV’s team set equipment and laid the groundwork for a week-long show amid the chaos.” – David “Mac” McGuire, Production Manager and Director of Video Production, Image Audiovisuals.

On Monday, April 15, otherwise known to all Bostonites as “Patriot Day,” our nation suffered another egregious attack on our freedom.  Unbeknownst to all associated with the Federation of State Medical Boards (FSMB) 101st Annual Conference, Image Audiovisuals, The Sheraton Hotel and FSMB  would emerge together through media frenzy, marshal law, a city lockdown and a manhunt to successfully convene and achieve a semblance of normal business through extraordinary circumstances.  Below is the account of a show which will forever be memorable to everyone involved, as recited by Mac.

“The hotel venue was located less than a block from Boylston Street, where the bombing took place.  Most of the team was set to arrive on Tuesday, following the difficult decision by FSMB to continue the conference.  It was a surreal experience winding through the city in a cab, having to find alternate routes to the hotel amid all of the street closures and strong police presence. ”

Upon arriving, another main concern was the arrival of the production truck, carrying all of the conference equipment and two key Image AV team members.  Coordinating the logistics for the arrival of a massive truck in a downtown metro is an already daunting task, but when you factor in all extenuating circumstances, a solution needed to be found to accommodate the load-in for the show, storage and load-out.

“Once my team secured parking and storage at an alternate location, the remainder of the day was to do what all of us do during shows; attend pre-convention meetings, connect with key hotel personnel, manage any client requests and/or changes and begin to go through the normal mechanics of managing a conference.”

The conference opened on Thursday, April 18, while questions still remain as to how and why the attack occurred.  While the conference included the usual elements of the National Anthem, a color guard processional and conference invocation, it is clear to all attendees that this is a conference unlike any other.

“Between Thursday and Friday, the FBI needed an outpost to announce information on the two suspects and release images and photography that had been obtained over the week.  FSMB had the contracted space, but all willingly pushed agendas and production orders aside to accommodate the press conference.  It was here that the FBI identified the two individuals.”

The IAV team would do a number of resets and reconfigurations, working in conjunction with the hotel to go from an FSMB gathering to the national center of breaking news, as much of the space was used by law enforcement in between conference events.  The city was now in a full-scale lockdown and people were advised by a “shelter in place” order, making the bustling downtown streets desolate, and preventing hotel employees from arriving for work shifts.  Unaffected, the IAV team pitched in to assist banquet staff and hotel employees as needed.

“In the end, the conference finished successfully, even though our client went from 17 conference coordinators and employees to 5 onsite.  Our team has always operated by a simple motto, ‘Finish strong on the final day,’ because at the end of an event, if you don’t finish strong, it doesn’t bring closure.  As all of us were loading the truck to leave, we would witness people adding flowers or signs to the makeshift memorial on Boylston and we all could say we finished strong for the whole nation.”
Yes, IAV did finish strong.  Boston Strong.

Thanks to Mac and his unwavering leadership, as well as to all of the IAV family who observed the events and participated in the FSMB collaborative effort.

Image AV at the Colorado Convention Center Achieves Certification with the ASTM Standard

astmImage Audiovisuals is pleased to have attained Level One certification with the American Society of Testing and Materials (ASTM), becoming the first production company in the world  to earn this significant achievement in providing environmentally conscious and sustainable meetings and events.  Image has earned this honor in conjunction with its partnership with the Colorado Convention Center, also a recipient of the certification.

“This certification is a great testimonial for our continued efforts within the Convention Center in moving toward adopting resources and services that follow the green and sustainable trends of the hospitality industry,” said Diana Mueller, CEO and Co-Owner.

For more information on Image Audiovisuals at the Colorado Convention Center, please contact or to read the full certified transcript from ASTM, please contact Dave Kreutz at 303-228-8047 or via e-mail at dkreutz@imageav.com.

AV 101: 5 Helpful Hints for Meeting Planners

  1. Don’t leave your audio visual needs last!  Because of room sets, equipment footprints and overall design, involve your Audiovisual company at the beginning of your event, meeting, or conference to ensure synergy between venue staff and Audiovisual needs and services.
  2. MAC v. PC:  If you have a multitude of breakout sessions with various speakers, always ask if they plan to present with a MAC or a PC.  MAC computers require a specific adaptor to standard VGA cables for connectivity to LCD (liquid crystal display) projectors.  Knowing ahead of time gives your AV company the knowledge to preset all equipment necessary for successful session turns.
  3. Troubleshooting “Toggling”: Toggling is the general term given to the act of transferring a presentation from computer to a tangible source such as a monitor or a screen.  Laptop computers are the most common forms of hardware used to present content.  If a presenter runs into a challenge with toggling, there are 3 common things to check: ~ Loose cables – Always verify the projector cable is fit snugly to the computer and into the projector ~ Display Mode – Different computers have different procedures to transfer to screen, most commonly by a “function” key.  Look for the words “VGA” or a picture of a display to locate the proper function key ~ Projector Input Source – To display from a laptop, projector inputs should be selected to “computer.” There is usually a button which allows a user to scroll through various inputs located on top of most projectors.
  4.  Multiple microphones need mixers. If you have more than one microphone in any room, always order an audio mixer.  Mixers allow for a variety of inputs and are used to adjust individual sound for each piece of equipment that requires amplification.
  5. Don’t Skimp on Projector “Brightness” for General Sessions and Large Event Gatherings. “Lumens” are units that measure the amount of visible light emitted through a source, such as an LCD projector.  Larger screens ordered to display even viewing throughout large rooms require brighter images to fill visible viewing areas.  For a standard General Session with (2) 9’ X 12’ Screens, the minimum lumen strength should be 7,000, measured in accordance by the American National Standards Institute (ANSI).

For more audio visual tips for meeting planners, please contact Image Audiovisuals at 303-758-1818.

Planner Profile! Presenting Brooke Sommers President, Strategic Conferences

Planning meetings and events is second nature to Brooke Sommers, owner and strategist of Strategic Conferences, a full-service planning and consulting firm covering all aspects of meeting and event planning, including Strategic Meeting Management (SMM). In addition, Strategic Conferences has become an industry leader in content delivery and message development.

IAV: Brooke, you have been “In the League” for many years now… Where have you been and where are you going?

Brooke: I was a Corporate Meeting Planner for StorageTek, and survived two acquisitions, the first when StorageTek was purchased by Sun Microsystems, and then when Sun was acquired by Oracle. In 2010, I branched out and started Strategic Conferences to assist my clients with not just space finding, but through all variables of a meeting or conference, including the strategic “whys” surrounding the reasons to meet in the first place, and the terms of the development of the “how” to get their message across.

IAV: The industry has changed from when we all used to carry oversized three-ring binders to planners who “Plan by iPad”… What trends do you see staying and what do you see going?

Brooke: (laughing) I still carry a three-ring binder! Planners are very visually oriented, so even though technology is here to stay, face-to-face meetings and hands-on approaches will never be obsolete for some. That trend will stay. I actually think too much emphasis is placed on technology. It always seems to be a go-to, whether it is the subject of breakout sessions at conferences or the main topic at a luncheon – I feel like we are overwhelmed with it. Technology is in our lives, whether we like it or not, but I would like to see it take a back seat to some other topics for a while, as far as a trend goes.

IAV: Speaking of the trends you have witnessed, what is the biggest shift where hospitality is concerned?

Brooke: Companies are starting to give a larger role to meeting planners, whether it is a third-party or not, in the overall development of meetings and conferences. Meeting Planning is becoming a viable position and seen as more strategically important for many corporations, which is good. The trend is starting to shift to leaving meeting planners to professionals and not to overloading administrative staff with the minutiae.

IAV: It sounds like you are talking about SMM… the big buzz phrase these days… What are your thoughts on Strategic Meeting Management?

Brooke: There is more to SMM than just cutting dollars and cents off the bottom line, which is what some trivialize it to be. It has a much broader scope and that point of view is what I strive to instill in my clientele. SMM needs to begin at the nucleus of the definition of meeting… or conference. And then, it must explore why spending is necessary, how the spending is used and where spending can be shelved. It isn’t just the “how” of cutting costs. Too much emphasis is placed on this aspect of SMM instead of SMM’s core logic.

IAV: How has the emergence of social media affected you professionally, as an owner of a meeting planning company?

Brooke: I need a “Twitter for Dummies” course. Wouldn’t that be helpful rather than a seminar that blankets all forms of social media? I would like to tweet. I am so opinionated on things! Actually, social media has opened a ton of doors for independent planners and how they can branch out their businesses, so there are opportunities galore, which is why I need a tutorial on how to tweet (laughs), blog, etc.

IAV: Caramel Macchiatos or Chai Tea?

Brooke: Neither. I go for the Orange Blossom Green Tea at Starbucks. I actually travel with it, in case a hotel does not have it, or their tea does not measure up to my standards.

IAV: Do you have a meeting planning pet-peeve?

Brooke: Actually, I just wrote an article about this in Colorado Meetings and Events Magazine! If I had to pick one, it would have to be Hotel Executive Sales Management , because they no longer value relationships and the personal side of customer service… they only see things “by the numbers.” Some brands have done things like go to a more regional sales team that is not located on property and it seems so commercialized and impersonal. Not to mention, they don’t know their own properties. I remember back in the day, I used to plan events at hotels and I would deal with the same Sales Manager from year-to-year. It took time for me to learn how to work best with that person and for that person to learn best practices with my planning needs. Now, some are just a big wasteland of revolving doors of people.
Some brands have missed the boat on how critical relationships are.

IAV: So… if you weren’t planning meetings or helping customers with
their strategic meeting development, what would you be doing?

Brooke: I would fix our education system.

Questions or comments? Contact Kelly Kucera at kkucera@imageav.com.

Colorado Sets Tourism Records

Colorado, including the Denver area, had a record number of overnight visitors in 2011. According to a recent Colorado Tourism Office (CTO) study and another report for Visit Denver by Longwoods International, 57.9 million people visited Colorado and 21 million people visited the Denver area in 2011.

This is the largest number of Colorado visitors in 18 years spending $10.8 billion. Here are a few of the reports’ findings:

  • There was a strong recovery in business travel – business trips to Colorado rose 4 percent and business travel to Denver rose 17 percent.
  • The bulk of spending was on accommodations and transportation, due to increased hotel rates and gas prices.
  • Colorado’s share of national overnight visitors rose to 2.7 percent.
  • Day trips to Colorado increased by 4 percent.
  • Colorado attracted the most overnight skiers in the nation (18.6 percent).

This is great news for the Denver events industry! For information on the Colorado tourism industry, or regarding hosting a convention in Denver, please contact Scott Cornelius at 303-228-8047.

iSummit 2011 is Online!

Did you miss iSummit 2011 last month? Don’t despair – we recorded the whole thing! Please take advantage of this wonderful opportunity to catch up on the very latest in meeting technology. Enjoy!

Watch iSummit 2011 Online

 

iSummit 2011 was a Success!

iSummit – held on Monday, August 22nd at The Curtis Hotel – was a huge hit! Thank you to all iSummit attendees who took time out of their busy schedules to make this day an overwhelming success!

iSummit’s presenters covered the latest and greatest in meeting technology, including hybrid meetings, audience response systems (ARS), meeting apps, green AV, online event management and much more!

iSummit attendees enjoyed spending the afternoon at the charismatic Curtis Hotel, listening to informative presentations and networking with their mingle sticks!

A special thanks to all of iSummit’s presenters and sponsors:
The Curtis Hotel

Gary Schirmacher, Experient, Inc.

Donald Meyer, Sound Images

Glenn Thayer, Thayer Productions

Greg Schwarzer, Active Network

Marianne Anton, MH Events

John Ingell, Apple

Michele Trapani, Polycom

David Mueller, Image Audiovisuals

Instant Connections –“Mingle Sticks”

Cronin Photography

If you missed iSummit, don’t despair – we recorded the whole thing! Please be on the lookout for an e-mail with a link to view the presentations. To read about iSummit on Twitter, look it up under #iSummit.

We would love to hear your feedback on iSummit! Please contact Kelly Kucera at 303-758-1818, or via e-mail at (kkucera@imageav.com).

Looking forward to iSummit 2012!

iSummit – a Technology Summit for Meeting Professionals

Please join Image Audiovisuals for the first annual iSummit!

Image Audiovisuals is partnering with industry leaders to educate meeting professionals on the latest and greatest in event technology.

The iSummit will feature a variety of cutting-edge meeting technologies, including online registration, advanced online publishing of events, online multimedia presentations, hybrid events and much more! You don’t want to miss this informative event!

Monday, August 22, 2011
1:30 p.m. to 5:30 p.m.
The Curtis Hotel

Tentative schedule
:

1:30 p.m.– 2:00 p.m. – Registration
2:00 p.m. – 4:30 p.m. – Summit
4:30 p.m. – 5:30 p.m. – Networking

iSummit attendees will earn 2 CEU’s towards their CMP certification.

For information on participating in the summit, please contact:

Scott Collinsworth
Director of Audiovisual Sales
303.228.8047
scollinsworth@imageav.com

Image Audiovisuals Named Among Colorado’s Top Women-Owned Businesses

Under the guidance of owner and CEO, Diana Mueller, Image Audiovisuals has been named among ColoradoBiz Magazine’s “Top 100 Women-Owned Businesses” in Colorado.

Read More in Image Audiovisuals’ May Newsletter

State of the Meeting Industry

The recently-released MPI Business Barometer (April 2011), which surveyed 1,000 event professionals across Europe and the United States, reveals that meeting planners are feeling optimistic about improving business conditions, but they are concerned about the rising cost of fuel and air travel.

Read More About the State of the Meeting Industry